Refund Policy
Last updated: 1 October 2026
1. Subscription refunds
If a subscription charge was a mistake or the service did not work for you, contact us within 14 days of the charge and we will review it. Approved refunds are issued to the original payment method through Stripe.
2. Credit top-ups
Top-up credits are consumed as soon as you generate with them, so used credits cannot be refunded. Unused top-up purchases can be refunded within 14 days of purchase.
3. Cancellations
Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for, and you keep the credits granted for that period.
4. Chargebacks
Please contact us before opening a chargeback - we can usually resolve billing issues faster than the dispute process.
5. Contact
Refund requests and billing questions: billing@sunoaipro.lol.
Refund requests? Email billing@sunoaipro.lol.